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Frequently Asked
Questions
If you have questions or
problems not addressed in this FAQ, please call Technical Support at (866) 355-1189 or
if calling long distance toll free at (866) 355-1189 or e-mail
Technical
Support.
Connecting or Getting Started
Answers
General Questions
& Answers About Us
Connecting or Getting Started
Answers
Where do I sign up for service?
You can signup either online or
by filling out the form and mail or fax it.
Click
Here
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After connecting, why can't I "surf" the web?
Is your account
active yet?
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Is
my account active yet?
a. Most accounts are activated
after 6pm the next business day when you use the online form or fax us
your application.
b. Remember if you mail your application it will not become active
until we receive your application.
c. As a new subscriber, if you can not log on, make sure you are
entering your user name and password using all lowercase letters. If the
problem persists, please contact our technical support staff to make sure
you are entered in the server.
4. How do I
install and configure Microsoft's Dial-Up Networking and TCP/IP protocol for Windows
95/98?
Click on Start, then Settings,
and then click on Control Panel.
Double-click on Add/Remove
Programs.
On the Windows Setup tab,
click on Communications (do not click on the check box next to Communications), then click
on Details.
Click to select the Dial-Up
Networking check box, then click on OK on the Windows Setup tab, and click on OK.
Windows 95/98 now installs the
necessary components to use dial-up networking. Have your Windows 95/98 CD or disks ready.
5. How do I add
the TCP/IP protocol?
Click on Start, then on
Settings, and then click on Control Panel.
Double-click on Network.
On the Configuration tab,
click on Add.
Double-click on Protocol.
Select Microsoft and TCP/IP
and click on OK. Windows 95/98 installs the necessary components to use Microsoft's TCP/IP
protocol stack .
6. Now that
I'm connected to the internet, can someone hack my computer?
The chances of being
"hacked" are remote. longwoodu.org does not provide software which would make our
customers' machines vulnerable to malicious exploits. longwoodu.org is not liable should someone
find a way to gain access to your computer and its files while you are connected to the
internet. Should you suspect your machine's security has been compromised, disconnect. Or,
if you have program logs which detail suspected illegal activity, email them to abuse@longwoodu.org.
7. Can I use
my longwoodu.org account on more than one computer?
You may install the
longwoodu.org
Software on as many computers as you like. But, your login will only connect on one
machine at a time. In other words, two people cannot simultaneously use the same login.
8. Can I use
AOL through longwoodu.org?
Yes, you can use AOL through
longwoodu.org.
To set up AOL through us, just
follow these instructions :
1. Establish a
connection to the Internet
2. Click Setup on the
AOL Sign On screen.
3. Click Edit Location.
4. Select TCP/IP from
the Network drop-down box.
5. Click Save.
6. Click OK to return
to the Sign On screen.
7. Sign on to America
Online with your MAIN SCREEN NAME
8. Choose Keyword:
billing.
9. Select: Change
Billing Method or Price Plan (You will be prompted for your password).
10. Select: Update
Pricing Plan.
11. Select: $9.95/BYOA
(Bring Your Own Access)
12. Click on: Select
Plan and you will then be charged $9.95/monthly.
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1. Where is
the longwoodu.org Internet Service Provider located?
Access Technology's main office
is located in Richmond, Virginia. For more information of our location and directions,
check out the Location & Directions
page.
2. Can I use newsgroups?
Newsgroups are not available at this time for longwoodu.org customers.
3. How long
will I have to wait when calling Technical Support?
Typically,
Access Technology Technical
Support Representatives spend about 5 to 10 minutes with each customer. Most issues can be
resolved within that time frame. Some take longer, depending on complexity. In such cases,
we will escalate your call to our second level of support. This allows for more research
and investigation. For less pressing questions, e-mail
Technical Support.
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